Question

Invalid Sim Card

  • 22 April 2020
  • 1 reply
  • 68 views

I tried to port to my new sim card, filled out the activation information online and it went through. I put the SIM card in my Galaxy J7 Refine and it is coming through as an invalid SIM card. I got the email from Mint saying that the activation was complete, and also my previous phone’s SIM card no longer works. I also am unable to log into the Mint Mobile App on my phone, but I am able to access the web portal. Any trouble shooting advice is appreciated. 


1 reply

Userlevel 3

I tried to port to my new sim card, filled out the activation information online and it went through. I put the SIM card in my Galaxy J7 Refine and it is coming through as an invalid SIM card. I got the email from Mint saying that the activation was complete, and also my previous phone’s SIM card no longer works. I also am unable to log into the Mint Mobile App on my phone, but I am able to access the web portal. Any trouble shooting advice is appreciated. 

Hi, I’ve sent you a DM to assist you as soon as possible.

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