Question

Number ported but no activation

  • 7 March 2019
  • 1 reply
  • 761 views

Can someone at Mint please help me? I went through the activation process and porting of another number to Mint but there was an error along the way. The number has ported away from my old account and the phone is no longer working with the old carrier but I received a text message from Mint to call in so I did. The person that answered tried to help but said it must be escalated and I would hear back in 24 to 48 hours. This is absolutely unacceptable - for Mint to port my number away before activating the account and thus leaving the number in limbo and without any service whatsoever.

1 reply

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At Mint there no way we can port your phone number away with it activating. It sounds like there was an error during the porting process. Can you DM us your phone number and SIM card # (starts with 89 and ends with F), so we can see whats going on?

Thanks,
Mint Mobile Support

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