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Freeze the plan

  • 29 May 2018
  • 7 replies
  • 2289 views

I won't be in US for the next 3 months, can I freeze my plan for now, so it doesn't charge me for the coming 3 months, and active it until I am back later?
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Best answer by RoyceWashington 30 May 2018, 01:47

Hey everyone, since we are a prepaid service, you cannot suspend the account for longer than 60 days otherwise, an account that's not active without a payment will be deactivated.


Regards,
Mint Mobile
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7 replies

Bump,

I have the exact same question!
Reading from another thread, I am guessing the same rule applies:


Hello,
Thank you for contacting us. You would need to make a payment before the 60 days is up if you want to keep your account. Your account cannot be inactive for over 60 days or else it will get cancelled. Let us know if you have any other questions.
Thanks,Mint Mobile
So I assume we cannot freeze the account.
Seems to be the case, but you can avoid renewing a subscription for up to 60 days
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Hey everyone, since we are a prepaid service, you cannot suspend the account for longer than 60 days otherwise, an account that's not active without a payment will be deactivated.


Regards,
Mint Mobile
How can we suspend the account?
Userlevel 4
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How can we suspend the account?

You can request to have the account suspended by calling support at 800-683-7392 or email support@mintmobile.com.


Regards,
Mint Mobile Support

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