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New to the Community? Here's How To Get Started

New to the Community? Here's How To Get Started

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I am using a Samsung S7 ( Verizon branded ), I was able to update all the data settings as per the ones in the Youtube video description ( How to Configure Android MMS & Data Settings

) but I am still getting poor phone call quality. Is there anyway to confirm I added the settings correctly?


I am using a Samsung S7 ( Verizon branded ), I was able to update all the data settings as per the ones in the Youtube video description ( How to Configure Android MMS & Data Settings

) but I am still getting poor phone call quality. Is there anyway to confirm I added the settiyngs correctly?


Hey there, plainkarate! Sorry no one has gotten back to you about your s7 issues yet -- still need assistance?? If so, please go onto a little more detail on what you mean by poor quality: 4g symbol not lighting up? calls dropping? only receiving calls in certain areas/can't hear the other party half the time? Also, if you indeed are still needing the help (first of all, if honestly be amazed at your resilience alone, lol), go ahead and share a screen shot of your apn settings if you don't mind, and I'll take a look for you there as well.

Thanke for sticking it out when no one wanted to help!
- Not Mint 😅
Is anyone else having issues with the the iPhone 11 pro shipping from mint? I ordered one on Sept 25th, 72 hours later it was supposed to ship. I have asked customer service twice, and yesterday and today they keep saying it will be another 48 hours before it leaves the warehouse. It's been in "pre-shipment" for nearly 3 full business days. I asked if I could have the shipping bumped up because of the delay, and I just get a canned response of... wait until tracking updates. Getting a little frustrated with lack of motion or a response that has meaning.
Oct-03-2019.

I tried to check compatibility of my phone with MintMobile. I entered IMEI but web page returned no results.
Then I tried to buy a 3-month plan ($45) but the website did not accept my payment (neither credit card nor Paypal). I filled all address fields but there was an error message saying something about entering address data.

What is going on?
I activated the 7-day free-trial SIM for my Dad's phone. It worked just fine, and there was a strong signal. I then proceeded to switch to a full plan, and followed the directions to port his old number to Mint Mobile. The number transferred successfully, but there is now no signal at all. I've called Mint technical support several times, but nothing they have suggested has helped resolve this issue. They just say we are in an area that doesn't receive coverage. That's not accurate, as the phone used the T-Mobile network previously and the trial SIM received fine coverage as well.
I'm in the process of switching to a different carrier, and I hope to receive a full refund. However, if anyone can solve this issue before that, that'd be great!

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Question:

When using wifi to be online checking emails, FB etc does that use my data? 

Not sure where to start? You've come to the right place! Come on in and ask any question. Once it's been answered, we'll be sure to move it on over to the appropriate place and mark it as answered. To find your topic, just click on your username in the upper right corner and click on "topics," or use the link we'll send you when you receive replies. Good? Good.

Question:

When using wifi to be online checking emails, FB etc does that use my data? 

ANYONE??? 

Good morning! I just activated my account and was curious if there were any specific settings I should check for or update on my phone to make this service work the best.

Thanks! 

Wifi calling works intermittently on my phone, but usually it says that I need to “turn on wifi calling”, which is already enabled.  This is a problem because I live in a rural area and often can’t get cell reception.  I contacted Mint Support about it and they said that I can only use wifi calling if I have a physical address on my account, whereas I had a PO Box on mine.  I told them that I had a physical address as well, but they never responded.  I’ve gone into the account and looked for a place to update my address, but I can’t find the option under Personal Information, Preferences, or any other settings.  So the question is, how to update my address… OR, how to get wifi calling to work.

How can I review calls history on Mint ?

Hi, recently I was billed for my phone plan renewal which I expected.  I'm doing the 3GB for 12mo at $180 USD.  What I don't get is that on my bank history the charge is for $200.14 USD. That's a tax rate of 11.19% What gives? No where in the US does that tax rate appear of any purchases as most range in the 6-8% depending on state.  And what is this $17.75 recovery fee?  There was 0 mention of this before and nothing was lost so nothing should be needing recovered, just doesn’t make sense to pay for something that doesn’t apply to me.

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