Question

Cannot receive SMS messages from other than Mint

  • 8 December 2018
  • 0 replies
  • 244 views

  1. I can successfully send SMS messages to any phone number.
  2. I can receive SMS messages only from MINT (x6700).
  3. Phone number was formerly a landline ported from Verizon.
  4. I used these APN instructions: https://www.mintmobile.com/setup-for-android/
  5. I could not receive APN instructions from x57000 which are sent by MINT when you send an SMS message to x6700 containing the text "SETUP".
  6. Cellphone is a Motorola Moto G5 Plus.
  7. I removed and re-inserted the SIM; no change.
  8. I tried the SIM card in a Motorola Moto G4 Play cellphone; no change.
  9. SMS messages work correctly in both cellphones when used with a SIM (different phone number) from Red Pocket Mobile, another T-Mobile MVNO.
Is it possible that inbound SMS messages are blocked because the phone number was previously a landline?

Does MINT have control over SMS? Is it possible that MINT has inbound SMS turned off?

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