I have been using the same phone and Mint for over a year. Just last week something changed and I no longer can get messages. I think send is working fine. I have plenty of signal, can visit websites, and my phone says it is on the MINT network. Support said to reset network settings and I did. Still am on the network, have good signal and cannot receive text.
What is the deal? All was well until about a week ago. Does anyone have any suggestions?
Best answer by gayle
I found that this happens to me usually in Jan or Feb. The first thing I noticed is that the APN changes. Usually making that change has fixed it for me for the rest of the year.
However, this time it did not. I was persistent with support, trying both phone and email support. From this experience, I have to say phone support is horrible and clueless.
But email support has been really good and knowledgeable. They did not assume I was an idiot!
Here is what worked for me, as recommended by email support:
- turn on airplane mode
- turn off cell phone
- remove sim card
- Wait 5 min for the sim to refresh
- reinsert sim card
- turn on phone
- turn off airplane mode