Late last November, I tried out a free three-month 8GB trial with Mint. I really liked it, so when the trial ended last week I decided to buy a year of service (again, 8GB). Now that I have done that I am suddenly having an issue with data usage?
- On Thursday, Feb 13 I received the following text from Mint: “You have used 80% of your 4G LTE data. Unlimited data will continue at slower speeds once all 4G LTE data has been used.” I did a lot of streaming during that month, so this was expected.
- On Thursday, Feb 20 my plan renewed. (From the email I received: “your new plan will actually start on 2/20/2020.”)
- Today, I received a text saying that I have used 100% of my 4G LTE and need to add more.
- Per my account summary, my monthly data should reset on 3/21.
According to my phone, I have only used about 800 MB since 2/20. What exactly is going on here? Where did all of that data go? Am I going to have to stop recommending Mint to people?