I have fought with support for a week to get service and now am stuck with a 3 month plan with no service. Support didn’t even let me know that I had to enable Wifi calling/SMS on Wifi in my online account options. It is absurd that this info was not passed on. At least I could have used it with Wifi, instead I missed calls, texts, and no internet for a week.
Even though I now find how to make wifi calling work, I am still going to Verizon tomorrow to get a Sim and some service that works. If I just wanted to use Wifi, I would have gotten a tablet, not a cell phone.