F.A.Q.

What phones are compatible with Mint?


Userlevel 3
Our service works with most unlocked GSM devices. There are a couple ways to see if your device is a go. One way is to go to http://mintmobile.com/byop and enter your IMEI number.
If that all sounds like gibberish, you should probably just download our app via iTunes or Google Play. The app will jack into your device’s matrix and check its compatibility and coverage for you. If it looks good, you can then buy our $5 Starter Kit, which lets you try our service on your device. We give you 100 texts, 100MB of 4G LTE and 60 minutes of talk (good for 7 days). When you realize how good life is with Mint and purchase a full plan via the app, we’ll even credit the $5 back (gosh, we’re swell).

10 replies

Please don't use that website as the ONLY guild to know if you're phone will work or not.
The best way to find out, is get all the information about your phone. Model # and all, and then do a search for it. Say, Motorola Moto X 1103
What you will be looking for, is the following.
1) Locked to a carrier, and able to be unlocked (unlocked phones can only be used on Mint Sim)
2) Does it support the LTE bands that this service uses? Those are B4 and B12
3) Does it offer WiFi calling? (not required, but it sure helps if Cell service is poor in your area)
4) Whats the coverage like in my area? (ask others if they are on T-Mobiles network)

Once you search for that information, and think your phone will work, then, go to the app store
and download the mintsim app. Once installed, run it. It will then double check your phone
to make sure it will run on the network.

If everything checks out, you will be offered to purchase a "Trial" SIM starter kit for $5.00
This kit includes a trial sim card, and a normal one.
The trial one gives you a little talk time, some texting, and a little bit of data. And lasts for 7 days.
This allows you to check out the service, and make sure its right for you.
After that, if Mint Sim is a good fit, then, you can go to their website, and sign up for service.
If you wish to keep your current number, you MUST port it now, because you can't do it AFTER
you sign up.
When the system prompts you for your SIM ID, you pickup the 2nd SIM from your starter kit, and enter that information.
Select the plan you wish to buy, and off you go! Its really that easy!
Userlevel 1
When I bought my HTC U11, I signed up with mint sim. It took some work to get it to go because the phone was a bit too new for MINT. Mint blamed HTC, HTC blamed MINT. Good thing I was patient; it took a few days for things to fall into place while I was limping along on my old phone. P.S. I bought the new phone directly from HTC. My hubby had his Sprint HTC 10 phone changed to gsm (which it was built to do if you dropped your carrier (Sprint). Also took some work to get Mint to behave itself. Not as long as my phone though.
Also you cannot go by the map of service. Mintsim (now MintMobile using Tmobile on the gsm side of things and they miss a lot of rural areas)
Userlevel 3
I think your best bet is to go to a site like:

https://willmyphonework.net/

...find your exact model and make sure it's fully compatible. Some phones are only partially compatible and might not work as well as they could. When I used a partially compatible phone with Mint, I was getting ok service but about 20-25% of the calls made to my phone were going straight to voicemail without ringing my phone. Since upgrading to a fully compatible phone that problem stopped. I'm not sure that Mint makes this issue clear enough up front.
Userlevel 3
Please don't use that website as the ONLY guild to know if you're phone will work or not.
The best way to find out, is get all the information about your phone. Model # and all, and then do a search for it. Say, Motorola Moto X 1103
What you will be looking for, is the following.
1) Locked to a carrier, and able to be unlocked (unlocked phones can only be used on Mint Sim)
2) Does it support the LTE bands that this service uses? Those are B4 and B12
3) Does it offer WiFi calling? (not required, but it sure helps if Cell service is poor in your area)
4) Whats the coverage like in my area? (ask others if they are on T-Mobiles network)


1) Locked TMO phones can be used on Mint
2) B2, B4, B12 (and recently, B66 and B71.) And for one TMO market (Myrtle Beach, SC): B5.

Rule of thumb: a TMO branded phone will work great on Mint.
I have also tried these three "unlocked" phones for a few months each during MINT 6 month service plan. All were superb, with absolutely fantastic service......
https://amzn.to/2sot7C3
https://amzn.to/2LfemIU (just started using 4 weeks ago as a tester)

I prefer unlocked, as you can always switch to ANY CARRIER if you need to in the future, and not be tied to just one carrier, which would be the case with a T-Mobile branded phone.
Just signed up for the 12 month 10gb plan after trying the 7 day trial kit for a little under a week. Thumbs up for a good trial kit, improved T-Mo coverage near home in northern CT that used to be 2g but is now 4g VoLTE with better building penetration, and lots of good Mint Mobile service features.

I'm using an unlocked Blackview BV8000 Pro dual sim rugged phone. Mint Mobile sim card in slot one for T-Mo and foreign roaming and H2O in slot two for AT&T on their nickel a minute pay-as-you plan for talk and text. I travel in some rural areas that have weaker T-Mo coverage so I'll still be able to make/receive calls when needed. But Mint is much more cost effective with unlimited talk and text (I found out those nickels add up fast).

Also have 3 mifi devices that either feed the phone data or work with my laptops or a household desktop PC (no wired internet at home).

Note for people interested in trying a dual sim phone to do something like this that AT&T now requires a minimum of 3G for service. Some dual sim phones are only 2G in slot 2 so choose wisely if you need backup service on AT&T or another domestic or foreign carrier.
I'm having a real challenge getting TracFone (purchased at Kroger a year and a half ago) to unlock my Galaxy Luna. I was on the horn for 45 minutes and was bounced from department to department ultimately having to repeat myself 8 times to 8 different call center minions. TracFone is awful and has lousy customer service, but that is a topic for a later blog. I got so frustrated that I went to BrandSmart and purchased a new unlocked Galaxy J7 for $160.00, dropped in the SIM and was off to the races! I am very satisfied so far.
Heads up, that app will not be enough to find out if your phone is compatible. It's possible to check with the website, the app, the IMEI, and consistently be told your phone would work even when it's not true. My data works fine and the few calls I needed during the trial worked so I got past the trial period, only to find I can only make calls if the stars align. Incoming calls go straight to voicemail. Customer service was happy to tell me my phone isn't compatible, but only after I wrote to them by email. I'm considering just losing the money I'm in for and switching to another carrier.
http://www.spectrumgateway.com/600-mhz-spectrum
http://www.spectrumgateway.com/compatible-phones

phone compatable lists. 600 Mhz page is for band 71 phones. unlocked T-Mobile compatable phones. check to make sure volte works and if you care if wifi calling works. then you can goto swappa or buy new. fyi my OnePlus 3T is still working great on mint.

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