Question

International roaming

  • 7 March 2019
  • 13 replies
  • 1797 views

Has anyone purchased it and used it successfully? I bought 5 dollars of international roaming but my phone did not allow me to complete calls in Europe.

13 replies

I've been in Netherlands, Germany and Austria the past three weeks and voice /text outgoing does not work. Worked in July.  Get various answers from Mint support none help.  One answer was that they are having provider issues.

 

Does anyone know if Mint’s international roaming is limited to 128kps bandwidth like T-Mobile?

I almost always buy a local SIM and use Google Voice or Hangouts.  Even Mint Mobile prices are expensive compared to other countries, so the cost is low and the functionality is high to buy a local SIM. I’d pretty much ignore US carrier roaming plans.

My main number is Google Voice, so those calls come through as well in the foreign country as they do in the US. Make sure and turn off your phone at night otherwise the annoying spam calls will come through at all hours. Watch out for data only SIMs; if you purchase data only, you can’t make calls using the dial app. If you are using another app to make local calls, be sure your app allows international calls since it will originate the call from your US number. For this, I use Google Hangouts. Just make sure and put some credit in your Google Account before you go and you can call numbers all over the world for a decent price. Google Hangouts works fine with a data only SIM as does WhatsApp, WeChat, Signal, etc. 

Particularly in Europe, you can roam from country to country with the same SIM. It works wonders. I’ve used Three, Lebara, Vodaphone, TIM and some others. You can usually buy a SIM from Amazon if you want it before you land but that is more expensive. Usually, the airport will have WiFi so you can make calls from there using the aforementioned apps. Most companies sell SIM cards at the airport, in train stations, and along tourist boulevards. Pricing doesn’t vary much in my experience but YMMV.

Prices are usually under USD20 for 5-30GB of data and a month to use it. Sometimes, they have week or ten day plans. Yeah, US data prices are expensive.

Was in Jamaica 2019 and Bahamas 2020.  We had 3 mint phones with data roaming on them.  Two phones (iPhone 7 and iPhone 5s) worked somewhat for texting and voice.  The third phone (iPhone 8) would not work at all. It showed it was connected to Mint LTE, but could not make or receive text or calls.  I called customer service several times and tried all sorts of suggestions, but it would never work.  None of the phones would work with internet.   To get mint help, I had to dial 611, which connected me to T-Mobile and have T-Mobile connect me to Mint.  Very time consuming and trying and did not help at all.  

Before Bahamas and after Jamaica, I called Mint customer service to ask for directions, have phone service checked out, make sure roaming was good, etc., etc.  They said everything was fine and phone should work fine in Bahamas.  Not!

 

 

Mint is riding on T-Mobile. When I had T-Mobile it worked flawlessly and never had any issue. It automatically switched to local network very nice.  I do not understand why Mint mobile does not work like T-Mobile. What is the difference? Why T-Mobile works not Mint? 

I had same problem. International Roaming never worked for me. I am really frustrated with their service. I purchased for India but nothing worked. When I called it went to ultra mobile call support team and they tried to fix it but could not spent several hours. They made it to work to receive calls and text but sending part never worked. Data never worked. I had same issue in canada too. It worked one day and stopped working completely.  I ended up spending $80 to buy local sim in canada for 4 days stay.  Same here in India too. I had to buy local sim.  Also it is hard to reach customer. I am very frustrated and I have decided to switch. Better pay higher price for a good service. 

I use a NUU dual sim phone when I travel.  I put Mint in one and then WorldSim card in the other.  I use Mint for incoming and the WorldSim for calling and data.  The NUU phone works well and is available on Amazon.

I just came back from three weeks in italy. During that time I purchase UpRoam data in the amount of $160. I was not able to make calls to the US. When I tried I would get an Italian operator recording which I assume said my call could not be completed. I did receive a few calls and many scam calls all from US numbers. Texting worked without a problem both in country and to & from the US. I kept data roaming off most of the time unless I was out of a WiFi area (hotels etc) and needed to look something up online or use Google maps. When using maps, roaming may have been on for an hour or more at a time. I had this same problem last year when I was in the DR for a week. I can't find any fee schedule for the UpRoam add on, and by that I mean how much per mb or gb. I fiund a reference to the fee charged reading some of the blog posting that refence $2 per mb. If accurate, that is outrageous and defeats the purpose of using a low cost no frills carrier. Especially since TM does not have the greatest coverage in the US to begin with,

I spent a month in Europe and spent about twice as much on UpRoam . It was my one regret of that trip. Now when I leave the country I pay to get a local SIM card for my trip. I’m on the 12 GB plan so if I’m somewhere for a week I get a sim with at least 4 or 5 GB of data and it has been great. And then when I get back into the US I just switch it back. 

Craigp: wifi calling works for me in Mexico and the UK, as long as the wifi connection is good enough. I use the TextNow app. But if I have wifi, I mostly send email anyway. Many people fail to get international roaming working with Mint.

 

I’m a low usage caller who doesn’t use a phone much, and Mint is cheap for low volume users, but I’ve *never* been able to roam internationally. I first discovered this when my husband fell in Mexico and I had to call the US to verify coverage. Just outside the hospital is a bad time to discover you have no international roaming, despite having paid for it. It’s almost impossible to debug over wifi if all you have is the non-working phone, and tech support told me they *think* my phone (an LG G6) isn’t supported. We go to Mexico every year. International roaming has never ever worked there for me at all.

The second time I failed to roam spectacularly was when called to UK for an unexpected funeral. Same problem, no roaming, no explanation, though roaming charges seem to get deducted.

I even bought a local SIM at Tesco in the UK because of this problem. Did you know that it can take up to two days when you install a new SIM to actually get data service and texts working? So I was incommunicado for the first two days. Thanks Tesco.

Lastly, I bought a giffgaff UK SIM while I was in the US, which they said you can activate as soon as you land with a credit card, but when I inserted the SIM, I was unable to activate it via their URL.

So I tried fairly hard, but it’s apparently impossible to buy a SIM card for the UK and know the number *before* you land so that you can tell people up front what number they can reach you on.

So the two times I really needed international roaming, it wasn’t available, which is worse than being told up front that you will have no roaming. The smart money says to pick up a cheap local burner phone the moment you land.

I will be buying a Moto something, and switching to google fi. It may cost a little more, but if it works, it will be worth it. That said, If you never roam and you never need tech support, mint is fine, and you get (slightly less) than you paid for.

 

I am going to Mexico next week and I saw Mint has fees for international roaming.

But I want to know if I use WIFI calling and Text while I am in mexico do I still get charged intl roaming Fees??

I had the same problem when I was in Ontario a few weeks back. The worst part about MINT is the customer service. If you can deal with the lack of it entirely (no one emailed me about an issue 6 months ago, then you're good to go. Hard to beat the prices, seems like they spent all their money on the super bowl ads and now they can't keep up.
I just came back from three weeks in italy. During that time I purchase UpRoam data in the amount of $160. I was not able to make calls to the US. When I tried I would get an Italian operator recording which I assume said my call could not be completed. I did receive a few calls and many scam calls all from US numbers. Texting worked without a problem both in country and to & from the US. I kept data roaming off most of the time unless I was out of a WiFi area (hotels etc) and needed to look something up online or use Google maps. When using maps, roaming may have been on for an hour or more at a time. I had this same problem last year when I was in the DR for a week. I can't find any fee schedule for the UpRoam add on, and by that I mean how much per mb or gb. I fiund a reference to the fee charged reading some of the blog posting that refence $2 per mb. If accurate, that is outrageous and defeats the purpose of using a low cost no frills carrier. Especially since TM does not have the greatest coverage in the US to begin with,
Hi @anokul,

We're sorry that you had trouble making calls while you were in Europe. We were, unfortunately, experiencing some issues with our international roaming services at the time. We've recently emailed an apology to all the accounts that were impacted but if you haven't gotten one from us please, contact our Care team who will be happy to sort you out.

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