International Roaming - Data/Text/Phone Unstable

  • 22 July 2020
  • 1 reply

My wife just arrived in Taiwan and immediately she sent me a text to tell me that data is not working.

Found APN info and sent it over.  Data then started to work, an hour later.  Everything stops again.  She can only receive phone call and text, but not sending/calling and no data.


What can possibly be the issue?


1 reply

Userlevel 3

Hi! We’re sorry to hear that your wife is experiencing issues with the Roaming service. Please make sure to have Roaming balance in the account. As well, please send us a private message with her phone number to review the account. Thanks.