New customer but getting junk calls & text from previous customer


Just got mint mobile. Google the number gave the name & address of previous user of the number. I'm getting all types of spam calls & text for the previous user. They even use her name sometimes but this is spam, not someone who knows the previous user.

This must be a common problem. Mint mobile should have a feature to block all calls & text not in a white list.

3 replies

agree. same problem here...
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Hello,

On newer devices you have the option to block number. Look at your device manual to see if your device has that feature.

Let us know if you have any other questions.

Thanks,
Mint Mobile Support
Hello,

On newer devices you have the option to block number. Look at your device manual to see if your device has that feature.

Let us know if you have any other questions.

Thanks,
Mint Mobile Support



Hi, Royce.

I'm having this same problem - getting the former Mint phone # owner's phone calls and texts and have done the whole call blocking, etc. stuff. THIS DID NOT HAPPEN when I used the Trial SIM Card. I now wish I would have kept that number and recommend any Mint Customer reading this post to do so if they can AND ONLY IF they are not getting the former owner's stuff.

Also, this is reported to be from cell phone providers, like Mint, T-Mobile, etc., not allowing enough time before recycling the previous owner's deactivated phone number. 90 days is supposed to be the "legal" amount of time, but one company in particular recycles them as soon as a week and I believe you are on their network?!

Customers shouldn't have to continually have to block the former owner's calls and texts, put the phone on "Do Not Disturb", or anything else. Numbers should be recycled at the least every 90 days or longer.

As well, such a practice of recycling phone numbers so quickly could probably lead to Identity Theft, etc. There has to be a better way of dealing with this situation.

For my part, I make sure to unsubscribe from text messages, along with keeping a list of whomever I give my cell number to so I can update them appropriately. Unfortunately, not everyone does that.

So please, if Mint is in the habit of recycling old phone numbers less than 90 days, many of us would appreciate it if you got into that habit.

As it now stands, I'm considering going back to another competitor because they waited the full 90 days. AND... they contacted me to let me know they were going to be recycling my old phone number AND gave me several days to either go back to them or let go of that old number. This would also give someone enough time to make sure they squared up their accounts with their most current phone number if they hadn't done so already if they decided not to go back to this company.

Thanks very much.

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