Question

Phone Retur

  • 19 February 2020
  • 3 replies
  • 39 views

How can I return a phone that is under warranty, but not working? I am just getting the “run around”. 


3 replies

You still have the shipping label with the senders address?

No. I have had it for 8 months. The warranty states it is good for a year. We tried trouble-shooting it and the only thing we came up with was that the updates made my phone not compatible to group texts anymore. I think I finally figured out the process to return it though. Wish me luck!

 

If anymore issues arise I also contact Samsung, haven’t had one of their phones but one of their top if the line fridges, customer support spoke English (were in North Dakota) and they were top notch. 

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