My wife and I have been using Mint Mobile for over a year now without issue. In the last week or so this suddenly changed. I am no longer able to call (I am given a call failed message) or receive calls unless I am connected to WiFi. The same issue occurs when trying to send texts or receive texts.
I am connected to the Mint Mobile network. I have service indicated by the bars (typically 2-4 bars) with Mint LTE showing next to the bars. I can browse the internet, listen to Pandora, etc. which seems to confirm that I really do have service. I just cannot make or receive calls or texts.
I have already spoken with a Mint Mobile representative and they suggested that I replace my SIM card. They sent me a new SIM and I followed the instructions to install it but the same issue remains. Does anyone have any ideas on what I might be able to do to fix this?
Additional details in case they help:
I have an iPhone 5S
My wife has an iPhone 6S and has absolutely no issues calling or texting (with or without WiFi) even when we are in the same location
Calls and texts immediately work as soon as I connect to WiFi
Thanks so much!
Best answer by Treker2
Sounds like you need a new phone, your wife is having no problems at all so it is not a signal issue. Not in airplane mode is it.