Question

Why is LTE not available?

  • 2 March 2020
  • 6 replies
  • 73 views

LTE connection is not available from about 3 weeks ago, and only 3g connection is available.

Why not LTE service is available?

How can I connect to LTE?


6 replies

What type of phone?

SAMSUNG Galaxy a7 2018

International version?

When I plugged in the SIM card for the first time, the LTE connection worked fine (for 2 weeks). So, I think that it is not a frequency problem. 

In the last three weeks, only 3G connection is available

If it is a Samsung A750G it should  work unless you are in an area that is 600mhz or 700mhz.

 

Userlevel 3

When I plugged in the SIM card for the first time, the LTE connection worked fine (for 2 weeks). So, I think that it is not a frequency problem. 

In the last three weeks, only 3G connection is available

Hi! Sorry to hear that you are experiencing this issue. I've sent you a DM requesting some information to assist you as soon as possible.

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