I called Mint customer service support on 01/19/2019 to get help on why I couldn't access my data or make phone calls after activating my new service. I had explained every thing to the employee on the phone and told him that under my mobile network it says disconnected and I also told him that my phone is equipped with five different network types including LTE. After explanation and proving the info he needed, the employee put me on a brief hold and came back stating that my phone is not compatible. I assured him that before I made my Mint purchase that was the first thing I checked and that my phone is listed under your list of compatible phones. He told me that my phone was on the wrong network. I told him my phone automatically set to the right network once the service is connected. We went back and forth with the same discussion and he started to raise his voice or should I say that tone of his voice changed. After frustration, I ended up hanging up on him.
After hanging up, I went on the Mintmobile.com to find out what I needed to do. Upon entering my Mint data port manually my phone was up and running within two minutes. I just wanted to mention that employee failed to mention or ask me if i had manually tire to enter the Mint data port info and failed to walk me though the process instead of repeatedly telling me that my phone is incompatible.