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Roaming not working in Germany

  • 20 January 2019
  • 1 reply
  • 418 views

Hi, I am visiting Germany now and my roaming service is not working. That means I cannot call, text or surf the internet despite the phone reception bar being full and showing the letter "R" on top of it. I also see a small cross symbol at the bottom right of the reception bar when mobile data is turned ON. My phone is Moto G5 plus and seems to be compatible. I have a roaming balance of $10 in my account. I had previously used roaming in Toronto, Canada with the same phone without any issue but have . Please help!!
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Best answer by Mint_Nicole 22 January 2019, 00:55

Hey Hess,

Thanks for reaching out to us, could you please private message us your mint mobile number and the area that you are currently roaming in so that we may look into this issue for you.

Thanks,

Mint_Nicole
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Userlevel 2
Hey Hess,

Thanks for reaching out to us, could you please private message us your mint mobile number and the area that you are currently roaming in so that we may look into this issue for you.

Thanks,

Mint_Nicole

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