Why doesn’t the wallet balance get updated after making international calls?
I don’t want to be stuck with a huge bill if I’ve used all of the wallet balance. Since I last refilled the wallet, the balance showing in the account has been stuck at $5.18.
- When I review the International Call History, it shows the calls I’ve made, but under the Cost column, it usually says $0.00.
- There are some calls where the Duration column matches up correctly with the Cost column since the per min rate to the country I call is 1¢ /MIN.
I called customer service a while back and they said this issue is temporary, and it should start showing the correct balance after each call, but it is still not showing the correct wallet balance.