iPhone Resetting APN Settings

  • 17 July 2018
  • 3 replies

Hi there!
I recommended Mint Mobile to a family of friends. They all have iPhones and have all had many problems with their APN/MMS settings. Their iPhones are constantly trying to update their network settings or just wiping them outright. Ignoring the prompt to update carrier settings and adding in the settings after updates works, but obviously that isn't an ideal solution. With an Android phone, I never have this issue.

From what I understand, this is a problem with Mint Mobile not yet being understood by Apple as a proper network provider. Is that correct, or is there something else going on here?

I wanted to report the issue although it has likely been reported. Is there a plan to fix this issue in the near future?


3 replies

To be more specific, they have iPhones 6, 6s, and 7. They seem to clear the MMSC, MMS Max Message Size, and MMS UA Prof URL settings.

Hope that helps!

Hi! where you able to find a solution to this problem?  I am on an iPhone EXR and I’m Experiencing the same. 

Hi @AClaudinha,

We apologize for any inconveniences that you may have experienced with this issue. We’ve sent you a private message requesting your account information so we can assist you further. In the meanwhile, please check to see if your iOS is updated to the latest version as this might be the cause of the issue that you’re experiencing.

Thank you.

Mint Mobile