I've lived overseas more than 10 years and have had a lot of experience with international roaming services t-Mobile, ATT, Verizon, Vodafone, CSL, Singtel etc. It's always switch on the phone and the phone/services sort things out in a few minutes. I added $40 to my Mintmobile Roam account which states its super "F*!xing easy". Here I am in the Dominican Republic and ZERO service. What makes this a scam? Simple the mint rep (trouble ticket# 3827750) states in order for the service to work I have to #1 put the phone in airplane mode prior to departure (which by the way I did) #2 switch off airplane mode upon arrival and #3 turn on the international roaming and data roaming. "If you did not do this then you cannot use the service". SO tell me where exactly are these "Super F!*xing easy" instructions" on the Mintmobile website??? There is ZERO indication that if you miss a step that your service will be rendered inoperable until you return back to the USA. By the way I did follow these steps as a basic course of action when I fly and still no service, Also never ever have I heard of "if you don't switch on airplane mode... your service is completely inop for the entire trip.
I have requested that my $40/USD roam credit be refunded which I am expecting VERY quickly. I would like to see Mintmobile who I believe is Ultra who in turn is t-Mobile remove this service as advertised from the website or face potential Class Action Lawsuit for false advertisement.