Question

not receiving group messages

  • 4 April 2018
  • 4 replies
  • 1010 views

Hi, I recently switched to a Huawei Mate 9 from the Nexus 6P. I was receiving group texts this morning and they have since stopped working and send separately.

My data did reset today at 8:55 AM, shortly after the last received group text at 8:15 AM.

Did something happen to my account or my phone? Or is something down with MMS?

4 replies

Userlevel 4
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Hello,

Can you double check APN setting to ensure they are correct? Also, can you DM me your phone number so i can look up your account?

Thanks,
Mint SIM Support
Hi, I figured out the problem. I "beamed" over all of my apps from the Nexus 6P to my Huawei Mate 9 and I had two SMS apps after the copying. I initially was using the original SMS app from the Google phone but tried switching over to the native Huawei SMS app. For whatever reason, the native Huawei SMS app does not like group texts. When I made the Google SMS app default, I was able to enable MMS messaging again. Thanks for reaching out.
Userlevel 4
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Ahhhh, I see. If anything comes up, let us know because we are here to help!

Mint SIM Support
Hi, I figured out the problem. I "beamed" over all of my apps from the Nexus 6P to my Huawei Mate 9 and I had two SMS apps after the copying. I initially was using the original SMS app from the Google phone but tried switching over to the native Huawei SMS app. For whatever reason, the native Huawei SMS app does not like group texts. When I made the Google SMS app default, I was able to enable MMS messaging again. Thanks for reaching out.
I am the lucky one apparently, honestly I cannot wait until Mint cracks out their own SMS app.

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