I purchased my iPhone through T-mobile, met all their requirements for unlocking, always in good standing, etc, moved to Mint about a year and a half ago, however I have talked to T-mobile for many hours, and their final advice was to say that Mint is likely the only one who can unlock my iPhone now, as I do not have a T-mobile account any longer, and it has been "archived" and does not apparently have enough details.
Anyone have any experience with this? I've also talked to Apple, who specifically got me connected with T-mobile the most recent time when they gave me this advice. No lost, no stolen, I'm the only owner, and 3rd party options so far are saying they won't work.
Best answer by Mint Mobile
Hey, I'm so sorry to hear that you're experiencing this. I sent you a private message requesting your Mint Mobile number so we can connect with our team to see if there's something we can do.