Question

Purchased renewal but did not receive service and got charged for 2 plans??

  • 6 February 2019
  • 1 reply
  • 355 views

Yesterday, I tried to renew my plan with a 12 month 3GB plan. I clicked the button to purchase, but I got an error message. I clicked purchase again and it did not go through again. Later, I found out that I was charged two times, when I only meant to renew once. Today, when my plan was set to expire, I was sent a message saying that I did NOT pay and that I had to pay again. I emailed customer support but they have not replied. What should I do?

1 reply

I would contact Customer Service by dialing 611 from your phone or https://tel:+12133727777.

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