Question

roaming balance disappeared.

  • 22 July 2018
  • 1 reply
  • 229 views

I had a roaming balance over about $8. It suddenly disappeared so I made a call to customer center before my canada trip. They told me they would call me yesterday but there was no phone call. I had to recharge my roaming balance in canada and called them but they told me I have to wait. This is ridiculous.

1 reply

Userlevel 1
I had a roaming balance over about $8. It suddenly disappeared so I made a call to customer center before my canada trip. They told me they would call me yesterday but there was no phone call. I had to recharge my roaming balance in canada and called them but they told me I have to wait. This is ridiculous.

Sorry to hear of your issue and not receiving a phone call back. Please direct message me your phone number to research your account, thanks.

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