Opened a ticket in the morning asking for my account number and PIN. My line's subscription is up shortly, and I was planning on temporarily changing carriers to get a good deal on a new phone, then come back to Mint in a few months. Account and PIN information is not available through the portal. No response as of yet to my ticket.
So I called in, 54 minutes and 12 seconds ago. They have one song on their hold music rotation, and it is the worst thing I've ever heard. I talked to a CSR and asked for my account and PIN number, they said they needed to transfer me as they didn't have that info. Then I waited, and waited (for someone in retentions I'm guessing). Then finally someone picked up the line and hung up. Called back in, first CSR tells me there is nothing they can do and I have to wait again for someone in retentions. Back on hold.